Carreiras

We are seeking a talented and experienced Human Resources Business Partner (HRBP), person to join our Iberian HR team. This professional will be working closely with our Finance Shared Services, our Sales & Marketing and other European scope teams, also supporting Manufacturing and Support activities when necessary. 

Responsibilities
•    Manage and provide operational support to all HR processes from A to Z, namely recruitment, onboarding, performance management, organizational development or change management programs;
•    Collaborating with the appropriate compensation & benefits practices, including salary package definition, payroll process, salary reviews, bonuses, non-financial benefits, etc.;  
•    Manage overtime, absences, holidays, sick leave management, social security reporting, work medical assistance, etc.;
•    Ensure compliance with corporate HR policies, local laws and other regulations and standards;
•    Contribute to coaching supervisors and managers in managing employee performance;
•    Build the annual training plan and ensure the correct follow up and record of the trainings;
•    Assist with the implementation of global and regional HR programs and processes ensuring alignment with business objectives;
•    Ensure compliance and best practices in Health and Safety, Environment and QA/RA in audits as necessary.

Qualifications (education, experience and skills):
•    Bachelor or master’s degree in Human Resources, Psychology or Sociology;
•    Experience in recruitment in a multinational environment and experience as an HRBP;
•    Experience in Shared Service Centers (preference);
•    Solid MS Office Knowledge (Word, Excel, Power Point and Outlook);
•    Fluent in English (verbal and written - mandatory); Spanish (verbal and written – preference);
•    Ability to provide effective operational support and to handle multiple priorities in a rapidly changing environment;
•    Excellent verbal and written communication skills, with the ability to influence and motivate different audiences;
•    Analytical and problem-solving skills, with a strong focus on results.

Interested?
If you are a professional with a passion for people management and want to be part of a growing team, submit your resume to recrutamento.pt@invacare.com with the reference HRBP_24 on the subject of the email.

About us:
Invacare is a leading and innovative healthcare solutions provider that caters to the needs of individuals with mobility challenges. With a strong presence in Europe, Invacare's dedicated to enhancing the quality of life for people with disabilities and those requiring home healthcare solutions. Our commitment to delivering advanced mobility products, assistive devices, and personalized services has positioned us as a trusted partner within the healthcare industry. Join our team and be a part of our mission to empower individuals and improve accessibility for all.

We are currently seeking an experienced IT Change & Computer Software Validation (CSV) Administrator who will be responsible for managing the change control process for IT systems within the organization, ensuring that changes are implemented efficiently and meet regulatory standards. This role requires an understanding of Computer Systems Validation (CSV) to maintain compliance with industry regulations such as GxP, FDA, EMA, or other applicable standards. The change administrator will work cross-functionally to assess, plan, and control changes, with a focus on maintaining the validated state of IT systems and minimizing risk to operations. This role will report directly to the Vice President, Information Technology (EMEA).

Responsibilities
•    Change Management Process:
o    Manage and oversee the IT change management process, from initiation through closure, ensuring compliance with regulatory and organizational policies.
o    Conduct risk assessments and impact analyses for proposed changes, identifying potential risks to validated systems, GxP and operational stability.
o    Coordinate with stakeholders across departments, including Quality Assurance, IT, and Operations, to ensure changes align with business needs and compliance requirements.
o    Ensure controlled decommissioning of applications and archiving of GxP relevant data.

•    Computer Systems Validation (CSV):
o    Develop, review, and maintain Computer Systems Validation (CSV) documentation in compliance with GxP and other relevant regulations.
o    Ensure that changes to validated systems follow CSV protocols, including revalidation and testing as necessary.
o    Collaborate with Quality Assurance teams to ensure that validation activities meet regulatory standards and that CSV procedures are up-to-date.
o    Plan, co-ordinate and execute all phases of CSV for production and QC systems in all regions and entities of the organization including but not limited to, Validation plans, RTM, IQ, OQ, PQ and Validation Reports. 
o    Preparation and approval of technical and GXP related documentation. 
o    Perform CSV periodic review of validated systems.
o    Handling of Change Requests, CAPAs and Non-Conformances related to CSV.

•    Regulatory Compliance:
o    Ensure that changes to IT systems comply with industry regulations (e.g., FDA 21 CFR Part 11, GxP, EMA guidelines), maintaining an audit-ready state for all systems under change management.
o    Support audits and inspections by providing accurate records and documentation of change control activities.
o    Maintain knowledge of regulatory trends and best practices related to CSV and IT change management.
o    
Documentation and Reporting:
o    Maintain detailed change management documentation, including change requests, validation protocols, test results, and change control records.
o    Prepare regular reports on change management metrics, including change success rate, change failure rate, and compliance status.
o    Control the global software inventory and master validation plans (MVP).
o    Provide documentation and reporting for internal and external audits as required.

Continuous Improvement:
o    Identify opportunities to enhance the change management process and reduce risk in IT operations.
o    Drive process improvement initiatives in alignment with best practices for IT Service Management (ITSM), including ITIL methodologies.
Train and support stakeholders on change management and validation processes to ensure a standardized approach to system changes.

Qualifications (education, experience and skills):
•    Education and Experience:
o    Bachelor’s degree in Computer Science, Information Technology, Life Sciences, or a related field.
o    2+ years of experience in IT change management, with a focus on regulated environments.
o    Proven experience with Computer Systems Validation (CSV) in compliance with GxP, FDA, or EMA guidelines.
o    Knowledge of IT Service Management (ITSM) frameworks, preferably ITIL certification.
o    Experience on validating software & hardware infrastructure (e-g: servers, network, applications, and software services). 
o    Knowledge of quality assurance principles. 

•    Soft Skills:
o    Excellent problem-solving and analytical skills.
o    Strong communication and interpersonal skills.
o    Ability to manage multiple projects and prioritize tasks effectively.
o    Detail-oriented with strong organizational skills.
o    Experience in working with offshore teams in a multi-cultural environment.
•    Highly desired:
o    Certification in ITIL, PMP, or equivalent project management methodologies.
o    Familiarity with regulatory requirements for data integrity (e.g., FDA 21 CFR Part 11, Annex 11).
o    Experience in a regulated industry (e.g., pharmaceuticals, biotech, healthcare).
Interested?
If you are interest in this position, please send us your resume to recrutamento.pt@invacare.com, with the reference code ITCSV_2024 in the subject line.

About us:
Invacare is a leading and innovative healthcare solutions company that meets the needs of people with mobility problems. With a strong presence in Europe and Australia and New Zealand, Invacare is dedicated to improving the quality of life for people who need home healthcare solutions. Our commitment to providing advanced mobility products, assistive devices and personalized services has positioned us as a trusted partner in the healthcare sector. Join our team and be part of our mission to empower people and improve accessibility for all.

We are currently seeking an experienced Quality Systems Engineer who will be responsible for implementing practices and procedures to improve the quality of processes and products. This role will report directly to the QA/RA Manager Iberia (placed in Porto - Matosinhos, Portugal).

Responsibilities
•    Working together with the ESG team, providing information on the environmental impact related to the products manufactured;
•    Providing support to the EMEA surveillance team, informing them in good time of the results of investigations into surveillance cases relating to products manufactured by or under the responsibility of Invacare Portugal;
•    Analyze risk complaint information locally and contribute to the improvement process, ensuring that CAPAs are managed in accordance with procedures;
•    Provide support to QA/RA Manager, to ensure that Invacare products reach the market on time and exceed our customers’ expectations in terms of quality and service;
•    Lead and maintain the quality management system in accordance with the requirements of ISO 13485;
•    Plan and organize internal, external and supplier audits on a regular basis, ensuring continuous compliance with quality standards;
•    Ensure quality documentation is up to date and organized in our internal system (SharePoint);
•    Manage the handling of complaints and when applicable, communicate and conduct the investigation of complaints with the different departments of Quality, R&D, Sourcing, etc.;
•    Working closely with the engineering, purchasing and R&D teams, assisting in the development of new products or processes, ensuring that quality standards are integrated from the outset.

Qualifications (education, experience and skills):
• Bachelor or Master’s degree in Engineering preferably Mechanical or Chemical, Biomedical, Bio Engineering;
• Minimum of 2/3 years’ experience in the Quality Area; 
•  Strong knowledge of the quality system, ISO9001 standards (mandatory), ISO13485, ISO 14971 and MDR regulation (preferred);
• Fluency in English (written and spoken);
• IT knowhow with databases, ERP systems, MS Office programs and Knowledge of Quality Tools (risk analysis, FMEA, audits...);
 • High level of analytical skills to get problems into perspective.
• Ability to stay calm in stressful situations, work as part of a team and have good personal relationships.

Interested?
If you are interest in this position, please send us your resume to recrutamento.pt@invacare.com, with the reference code QSE_2024 in the subject line.

About us:
Invacare is a leading and innovative healthcare solutions company that meets the needs of people with mobility problems. With a strong presence in Europe and Australia and New Zealand, Invacare is dedicated to improving the quality of life for people who need home healthcare solutions. Our commitment to providing advanced mobility products, assistive devices and personalized services has positioned us as a trusted partner in the healthcare sector. Join our team and be part of our mission to empower people and improve accessibility for all.
 

We are currently seeking a Customer Service Advisor to join our Iberian team (placed in Porto, Portugal), for a temporary replacement of a parental leave.

Responsibilities
•    Process orders and quotes in compliance with customer purchase orders, in respect of sales management quality process, expected performance (as per customer service KPIs: error rate, SO entry SLAs, quotes SLAs), and with cost-efficiency and customer satisfaction orientation;  
•    Follow-up on deliveries on due date, anticipating and dully informing in case of late delivery or shortage;
•    Properly lead interactions with customers and colleagues, assuring high Customer satisfaction during phone, mail, web interactions or any other; 
•    Trace customer complaints on the CRM central tool; 
•    Alert and escalate when needed to the right actors/decision makers (quality, management,) to ensure an efficient resolution.

Qualifications (Education, experience and skills):
•    High school level or technical education in commercial areas; 
•    Experience in a customer service position (mandatory); 
•    Experience of working with medical devices (preferred);
•    Fluency (preferred native) in Spanish (written and spoken); Portuguese in intermediate level (minimum);
•    Proper use of Microsoft tools (Office, 365), CRM, connected applications and ERP software;
•    Customer focus (listening, re-formulating, diagnosing, proposing solutions, negotiating);
•    Team player and good communication and social skills;
•    Availability to work full time at the office.

Interested?
If you are interest in this full-time position, please send us your resume to recrutamento.pt@invacare.com, with the reference code CSAT_2024 in the subject line.

About us:
Invacare is a leading and innovative healthcare solutions provider that caters to the needs of individuals with mobility challenges. With a strong presence in Europe, Invacare's dedicated to enhancing the quality of life for people with disabilities and those requiring home healthcare solutions. Our commitment to delivering advanced mobility products, assistive devices, and personalized services has positioned us as a trusted partner within the healthcare industry. Join our team and be a part of our mission to empower individuals and improve accessibility for all.
 

Reporting To: Vice President, Information Technology
Location:  EMEA

Job Description:
We are seeking a skilled and experienced Network Engineer to join our IT team. The ideal candidate will be responsible for the technical management and support of all network infrastructure, including WAN, LAN, WLAN, and various migration projects. This role requires a deep understanding of network systems, excellent problem-solving abilities, and the capability to manage multiple projects simultaneously.

Key Responsibilities:
•    Network Management:
o    Design, implement, and manage WAN, LAN, and WLAN infrastructure.
o    Ensure network security and compliance with relevant standards and policies.
o    Monitor network performance and ensure system availability and reliability.
o    Manage and maintain network hardware, including routers, switches, firewalls, and wireless access points.
o    Interface with third party vendors to manage ongoing network contracts.
o    Troubleshoot and resolve network issues promptly to minimize downtime.

•    Network Configuration and Optimization:
o    Suggest, configure and optimize network infrastructure to ensure efficient and secure network operations.
o    Implement and manage VLANs, VPNs, and QoS policies.
o    Conduct regular network performance tuning and capacity planning.
o    Ensure optimal configuration of network services such as DHCP, DNS, and IP address management.

•    Microsoft 365 Management:
o    Deploy, configure and manage Microsoft 365 services and infrastructure. 
o    Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
o    Manage user accounts, licensing, and service configurations within the Microsoft 365 admin centre.
o    Implement and manage security and compliance policies within Microsoft 365 through tools such as InTune.

•    Migration Projects:
o    Plan and execute network migration projects, including hardware upgrades, software updates, and technology transitions.
o    Develop and document migration strategies, schedules, and risk assessments.
o    Coordinate with vendors, stakeholders, and other IT teams to ensure successful project implementation.
o    Perform post-migration testing and validation to ensure system integrity and performance.

•    Network Security:
o    Implement and manage network security measures, including firewalls, intrusion detection systems, web application firewalls, web proxy solutions and VPNs.
o    Conduct regular security assessments and audits to identify and mitigate vulnerabilities.
o    Ensure compliance with industry standards and regulatory requirements.

•    Technical Support and Troubleshooting:
o    Provide advanced technical support for network infrastructure and resolve issues related to WAN, LAN, and WLAN.
o    Collaborate with other IT teams to ensure seamless integration and operation of systems.
o    Participate in an on-call rotation for after-hours network support.

•    Documentation and Training:
o    Create and maintain detailed documentation of configurations, processes, and procedures.
o    Provide training and knowledge transfer to IT staff and end-users as necessary.

Required Qualifications:
•    Education and Experience:
o    Bachelor’s degree in Computer Science, Information Technology, or a related field.
o    Minimum of 5 years of experience in network engineering, including WAN, LAN, and WLAN management. 

•    Technical Skills:
o    Strong expertise in network design, implementation, and management.
o    Proficiency in configuring and managing network hardware (routers, switches, firewalls, access points).
o    In-depth knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.
o    Experience with network security practices and tools.
o    Familiarity with network monitoring and management tools. 
•    Certifications:
o    Relevant certifications such as Cisco Certified Network Professional (CCNP), CompTIA Network+, or Certified Wireless Network Professional (CWNP) are highly desirable. 

•    Soft Skills:
o    Excellent problem-solving and analytical skills.
o    Strong communication and interpersonal skills.
o    Ability to manage multiple projects and prioritize tasks effectively.
o    Detail-oriented with strong organizational skills.
o    Experience in working with offshore teams in a multi-cultural environment.
•    Preferred Qualifications:
o    Experience with cloud networking and hybrid environments.
o    Knowledge of software-defined networking (SDN) and network automation.
o    Familiarity with scripting languages (e.g., Python) for network automation. 

Interested:
Send us your resume to recrutamento.pt@invacare.com, with the reference code NA2024 in the subject line.
 

Reporting To: Vice President, Information Technology
Location: EMEA

Job Description:
We are seeking a skilled and experienced Microsoft Engineer to join our IT team.  The ideal candidate will be responsible for the technical management and support of Active Directory, Azure and Microsoft 365 environment, including involvement in various migration projects.  This role requires a deep understanding of Microsoft's ecosystem, excellent problem-solving abilities, and the capability to manage multiple projects simultaneously.

Key Responsibilities:
•    Active Directory Management:
o    Design, implement, and manage Active Directory infrastructure.
o    Maintain and troubleshoot Active Directory, including replication, Group Policy, and security configurations.
o    Manage and monitor Domain Controllers and ensure the health and optimization of AD environments.

•    Azure Administration:
o    Deploy, configure, and manage Azure resources and services.
o    Implement and manage Azure Active Directory (AAD) and synchronize with on-premises Active Directory.
o    Ensure security and compliance of Azure resources and manage access controls.

•    Microsoft 365 Management:
o    Deploy, configure and manage Microsoft 365 services and infrastructure. 
o    Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
o    Manage user accounts, licensing, and service configurations within the Microsoft 365 admin centre.
o    Implement and manage security and compliance policies within Microsoft 365 through tools such as InTune.

•    Migration Projects:
o    Plan and execute migration projects, including on-premises to cloud migrations (e.g., Exchange to Exchange Online, SharePoint to SharePoint Online).
o    Perform data migration, user migration, and application migration to Azure and Microsoft 365 environments as required.
o    Develop and document migration strategies, schedules, and risk assessments.

•    Technical Support and Troubleshooting:
o    Provide advanced technical support for Microsoft environments and resolve issues related to AD, Azure and Microsoft 365.
o    Monitor system performance, identify issues, and apply necessary fixes or enhancements.
o    Collaborate with other IT teams to ensure seamless integration and operation of systems.

•    Documentation and Training:
o    Create and maintain detailed documentation of configurations, processes, and procedures.
o    Provide training and knowledge transfer to IT staff and end-users as necessary.

Required Qualifications:
•    Education and Experience:
o    Bachelor’s degree in Computer Science, Information Technology, or related field.
o    Minimum of 5 years of experience in managing Microsoft technologies including Active Directory, Azure, and Microsoft 365.

•    Technical Skills:
o    Strong expertise in Active Directory design, management, and troubleshooting.
o    Proficiency in Azure administration and management of Azure services.
o    In-depth knowledge of Microsoft 365 administration and services.
o    Experience with migration tools and methodologies.

•    Certifications:
o    Relevant Microsoft certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Microsoft 365 Enterprise Administrator Expert are highly desirable.

•    Soft Skills:
o    Excellent problem-solving and analytical skills.
o    Strong communication and interpersonal skills.
o    Ability to manage multiple projects and prioritize tasks effectively.
o    Detail-oriented with strong organizational skills.
o    Experience in working with offshore teams in a multi-cultural environment.

Highly desired:
•    Knowledge and experience of Microsoft Dynamics 365 environments (infrastructure, security, monitoring, maintenance) is highly desired.
•    Experience with PowerShell scripting for automation and management.
•    Knowledge of networking principles and protocols.
•    Familiarity with other cloud platforms and hybrid environments.

Interested:
Send us your resume to recrutamento.pt@invacare.com, with the reference code ME2024 in the subject line.